Fusion CX Integration Patterns and Guidelines

Hi,

In this post, I will cover the Fusion CX integration patterns and recommended use cases for Inbound and Outbound scenarios. You will find it useful if you have requirements to integrate Fusion CX with any other systems. 

Here are the details -

For Inbound scenarios, this table lists the details for different patterns for Batch and Real Time modes. 

For Outbound scenarios, this table lists the details for different patterns for Batch and Real Time modes. 

Hope you find this post helpful, and stay healthy.

Thanks,

Adam Liu

Reference Documents -

BICC -

https://docs.oracle.com/en/cloud/saas/applications-common/20d/biacc/get-started.html#BICCCOverview=GUID-E67B0BE3-EE62-4C63-B52E-64393797A4DE

Data Import -

https://docs.oracle.com/en/cloud/saas/sales/20d/oafdi/overview-of-file-based-data-import.html#OAFDI3129366

OTBI -

https://docs.oracle.com/en/cloud/saas/sales/20d/facaa/best-practice-and-performance.html#FACAA4037475